Refund and Returns Policy

Effective Date: December 19, 2024

At Tinole Dev Car, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our Refund and Returns Policy carefully before making a purchase to ensure that you understand the terms and conditions regarding returns and refunds.

1. Return Eligibility

You are eligible for a return and refund if:

  • Product is Defective: If the product you receive is defective or damaged, you can return it within 30 days of receiving the item for a full refund or exchange.

  • Incorrect Item Received: If you receive an incorrect product, please contact us within 30 days of receiving the item, and we will send you the correct one at no additional cost.

  • Unused and Unopened Products: If you change your mind about a product, you may return it in its original, unused, and unopened condition within 30 days of purchase for a refund or exchange.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Personalized or Custom Products: Items that have been customized or personalized are non-returnable.

  • Consumable Products: Products that are perishable or have a limited shelf life may not be returned.

  • Sale or Clearance Items: Products purchased on sale or clearance are not eligible for returns or refunds unless defective.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tinoledevcar.net or call us at (615) 886-4154 within 30 days of receiving your product. Provide your order number, a description of the issue, and photos of the damaged or incorrect product (if applicable).

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to send the product back to us.

  3. Ship the Product Back: Pack the item securely in its original packaging and ship it to the address provided in the Return Authorization. You will be responsible for the return shipping costs unless the item is defective or incorrect.

  4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund or send a replacement, depending on your preference.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original payment method within 7-10 business days.

Please note that the time it takes for the refund to appear on your account may vary depending on your payment method and financial institution.

5. Shipping Costs

  • Defective or Incorrect Items: If your item is defective or incorrect, we will cover the return shipping costs and send you a replacement at no additional charge.

  • Change of Mind: If you are returning an item due to a change of mind or other non-defective reason, you will be responsible for the return shipping costs.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us to discuss your options. We will provide instructions on how to return the original item and receive the replacement.

7. Warranty and Guarantees

We stand behind the quality of our products. If your product is defective within the warranty period, please contact us to initiate a return or exchange. Some products may have specific manufacturer warranties, which we will honor.

8. Changes to This Policy

We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for updates.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at: